Shipping policy

At ÉLEGANCE, we ensure that every order is carefully prepared and delivered with the attention to detail our brand represents.

Order Processing

  • All orders are processed after successful payment confirmation.

  • Each outfit is handcrafted, inspected, and prepared before dispatch to maintain our quality standards.

  • Processing times may vary during high-volume periods, launches, or sale events.

Delivery Timeframes

Pakistan (Local Delivery)

  • Estimated delivery time: 1–2 weeks

International Delivery

  • Estimated delivery time: 5–6 weeks

Please note:

  • Delivery timelines are approximate and may vary depending on location, customs clearance, and courier services.

  • Saturdays, Sundays, and public holidays are not considered working days.

Shipping Charges

  • Free shipping across Pakistan (unless otherwise stated).

  • International shipping charges are calculated at checkout based on destination and order weight.

  • Any customs duties, taxes, or import charges for international orders are the responsibility of the customer.

Order Tracking

  • Once your order has been dispatched, tracking details will be shared via email or WhatsApp (where applicable).

  • Customers are advised to ensure that their contact details are accurate at checkout.

Delays & Unforeseen Circumstances

While we strive to deliver within the stated timeframe, delays may occur due to:

  • Custom clearance procedures

  • Weather conditions

  • Courier service disruptions

  • High seasonal demand

ÉLEGANCE is not liable for delays caused by circumstances beyond our control, but we will always assist in tracking and resolving delivery concerns.

Address Accuracy

  • Customers are responsible for providing a complete and accurate delivery address.

  • ÉLEGANCE will not be held responsible for delayed or lost deliveries due to incorrect or incomplete address details.

Contact & Support

For any shipping-related inquiries, please reach out to our customer care team.
We are committed to making your experience with ÉLEGANCE seamless and refined from order placement to delivery.